Return & Refund Policy
Thanks for shopping at CosplayClues. If you are not entirely satisfied with your purchase, we’re here to help.
Returns
You have 14 calendar days to return an item from the date of invoice. To be eligible for a return, your item must be unused and in the same condition that you received it. Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase. Please return your item and Return Form to the following address:
CosplayClues
Lepelstraat 8
4471 AX Wolphaartsdijk
The Netherlands
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item. If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Contact Us
If there has been a mistake with your order, please contact us at info@cosplayclues.nl. We will respond within 1 workday with a fitted solution.